Terms and conditions

Welcome to the Cidrerie Verger Bilodeau website. https://www.cidreriebilodeau.com//

Please read carefully the following terms and conditions, which bind you to the Merchant, owner of the Site. Furthermore, you agree to communicate with the Merchant electronically for all your exchanges and that these exchanges meet all the requirements of a written communication.

We reserve the sole discretion to refuse service, cancel an order, terminate your account, remove or edit content from the Site or cancel an order whether or not you have complied with these Terms and Conditions.

If you have any problems with an order, please contact us as soon as possible at the following address: infocidreriebilodeau@videotron.ca

Cidrerie / Verger Bilodeau (hereinafter : the “Merchant”)

  • 1868 Royal Road
  • Saint-Pierre, Orleans Island
  • Quebec
  • Canada
  • 418 828-9316
  • infocidreriebilodeau@videotron.ca

Confidentiality of personal information

Please review our privacy policy available in the footer of our site to learn how we collect, share and manage your personal information.

The products and services offered are intended to be sold to adults who have reached the age of majority in your place of residence, i.e. 18 years old in the province of Quebec. By using the Merchant Site you represent and warrant that you are of the age of majority in your place of residence.

Accuracy of information

We make every effort to ensure that all information on our Site is error-free, but we cannot guarantee this. We may refuse or cancel an order containing an item with an incorrect description or price. Unless otherwise indicated, prices are quoted in Canadian currency.

The products offered on our Site as well as the dates of offers, prices and availability, features and technical specifications of these products are subject to revision and change without notice. It is possible that a product ordered online is no longer available in our inventory or that it cannot be delivered due to a situation beyond our control. We will then proceed to the cancellation of the order and the refund of the sums paid in return, if it is the case.

Your sole remedy for non-conformity of product description is to return the product in its original packaging for a refund in accordance with the refund provisions below.

Registration and password

You will be required to complete a registration form to access certain areas and features of the Merchant Site. You agree to provide us with current and truthful information and to keep this information current at all times.

You agree to protect the confidentiality of your username and password and access to your computer so that no one else can use it. You are responsible for all transactions made in your account using this information. You shall immediately notify us of any unauthorized use of your user name and password and any breach of security of which you are aware within forty-eight (48) hours of becoming aware.

Applicable laws

These terms and conditions shall be governed by the laws of the province or state of Quebec or the country of Canada applicable therein. In addition, any legal action against the Merchant must be brought in the judicial district in which the City of St. Pierre, Ile Orléans is located.

Ordering errors

In the event that you believe that an error occurred during the placement of an order, we invite you to notify us without delay, but at the latest within 48 hours of its discovery by sending us a message to the following address infocidreriebilodeau@videotron.ca and indicating in sufficient detail the error that has been made.

Delivery and returns

Unless you have selected a specific carrier and delivery time at the time of the transaction for which additional charges may apply, the method of delivery and the name of the carrier will be determined by the Merchant and our usual delivery times in your territory are :

2 weeks

We undertake to deliver your purchases within a reasonable time subject to the availability of the carriers used by the shipper, who are solely responsible for the delivery of the products or services purchased.

The risk of loss and ownership of the purchased goods or services passes to you when they are handed over to the carrier or, if the goods cross an international border, after customs clearance.

In-store pickup of a purchase made online must be done during normal business hours.

In this case, the risk of loss and the right of ownership of the purchased goods are transferred to you when you take possession of them at the store.

Due to the fragile nature of some of our products, we attach particular importance to their packaging, using protective materials such as bubble wrap. For large orders, this may require the use of several boxes to ensure that your items arrive in perfect condition. We thank you for your understanding and cooperation.

Free shipping

Free delivery is available under the following conditions: The subtotal of the order must exceed $75CAD before taxes, the shipping address must be in Canada and the weight of the order must not exceed 13kg. If the order does not comply with the above conditions, free delivery will not be applied.

Cancellation, Termination, Return, Exchange or Refund Policy

No cancellations of correct and error-free orders are allowed.

The customer has two weeks from the date of receipt of the parcel to notify any anomaly, damage or order error. Claims received after this period will not be considered.

Due to the nature of our products, online orders are neither exchangeable nor refundable.

Limitation of warranty

SUBJECT TO APPLICABLE LAW, MERCHANT DISCLAIMS ALL WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, AS TO THE TITLE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF PRODUCTS AND SERVICES SOLD ON THE SITE. IT ALSO DISCLAIMS ALL WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, IN THE CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR THROUGH THE SITE AND ON ITS SERVERS AND IN ELECTRONIC COMMUNICATIONS.

Limitation of liability

MERCHANT SHALL NOT BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES, RESULTING FROM THE USE OR MISUSE OF THE SITE OR FOR THE PURCHASE OF GOODS THEREON INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFIT, USE OF DATA OR OTHER INTANGIBLES, EVEN IF MERCHANT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Copyright

The copyrights and trademarks contained in the information published on the Site are protected by intellectual property laws and are made available on the Site through the granting of a specific license in this regard.

In accordance with applicable intellectual property laws, you may not use, display or exhibit any trademarks, copyrights or other proprietary works available on the Site for any purpose other than to conduct sales of such products and services without the right to sublicense to third parties. The owners of the marks appearing on the Site retain all rights not expressly granted in these Terms and Conditions.

If you have reason to believe that the Terms and Conditions have been violated or if your work has been copied or is being used on our Site in a way that infringes your intellectual property rights, please notify us as soon as possible by sending a message to the following address infocidreriebilodeau@videotron.ca with sufficient details of the infringement that has been committed.